Terms and conditions

These General Terms and Conditions (the "Terms") govern access to and use of the Comfity platform (the "Platform"), which comprises the website www.comfityapp.com and the Comfity mobile application, owned by COMFITY HOME SERVICES, S.L., with Tax ID B75256412 and registered office at Avenida Santa Ana, 4, Puerta C, Planta 5. 48940, Leioa (Bizkaia), Spain ("Comfity").

Accessing the Platform and creating a profile entails the express and unequivocal acceptance of these Terms, the Privacy Policy, the Cookies Policy and the Cancellation Policy. If the User does not agree to any of them, they must refrain from using the Platform.

1. Purpose

Comfity is a technology platform whose activity consists of connecting families and individuals ("Families") with independent home professionals ("Professionals"), so that Families can directly book and contract services such as home cleaning, ironing, childcare, elderly care and dog walking, among others, with the Professionals.

Comfity acts solely as a technology intermediary. The contractual relationship arising from each service is established directly between the Family and the Professional. Comfity does not provide the services itself, is not the Professional's employer and is not party to any labour or service relationship between Family and Professional.

Throughout these Terms, "User" refers to both Families and Professionals.

2. Registration and access

To use the Platform it is necessary to:

• Be at least 18 years old.
• Truthfully complete the data required in the registration form.
• Accept these Terms, the Privacy Policy, the Cookies Policy and the Cancellation Policy.

The User guarantees the truthfulness and accuracy of the data provided and undertakes to keep it up to date. Providing false or inaccurate data may result in suspension or cancellation of the account.

The email and password are personal and non-transferable. The User is responsible for keeping them confidential and for any activity carried out from their account.

3. How the service works

3.1. Booking

The Family can browse Professionals available in their area, review their profiles, prices and ratings, and send a booking request to the Professional they freely choose. Comfity does not recommend or select Professionals on behalf of the Family.

3.2. Acceptance

The Professional has a reasonable period to accept or decline the request. Once accepted, the contractual relationship between the Family and the Professional is formalised under the terms chosen by both parties through the Platform.

3.3. Service delivery

The service is delivered directly between the Family and the Professional. The Family undertakes to provide a safe and adequate environment for the service; the Professional undertakes to perform the service with due diligence.

3.4. Cancellations

Cancellations are governed by the Cancellation Policy.

4. Nature of the relationship between Professional, Family and Comfity

The Professional acts as an independent service provider, in their own name and interest. Comfity does not direct or supervise the Professional's activity, does not set their rates — which the Professional sets freely — does not set their hours and is not responsible for the actual delivery of the service.

When contracting a Professional, the Family is responsible for complying with the legal obligations applicable to the contracted service, in particular those arising from the Special System for Domestic Employees regulated by Spanish Royal Decree 1620/2011 where applicable, as well as any other labour, tax or Social Security obligations that may apply. Comfity is expressly exempt from any liability in this regard.

5. Fees and payments

5.1. Registration on and use of the Platform is free for both Families and Professionals. Comfity charges a commission only on the amount of services actually contracted through the Platform, which will be itemised or included in the total price displayed before confirming the booking.

5.2. The service is paid through the Platform at the time of booking. Comfity uses an external payment service provider to process collections and payouts. Comfity does not store card data.

5.3. The Professional receives the amount corresponding to the service in their account once it has been completed, in accordance with the external provider's payment schedule and after deducting Comfity's applicable commission.

5.4. The Professional sets their own prices. Any change to rates applies to subsequent bookings, not to those already confirmed.

5.5. Both the Family and the Professional are responsible for fulfilling their respective tax obligations arising from the provision or contracting of services.

6. Complaints

The Family may submit a complaint through the Platform or by writing to hola@comfityapp.com within 24 hours of the end of the service if they consider that the service has not been performed adequately. Comfity, acting as a third-party intermediary, may analyse the complaint and propose a solution to the parties without assuming any liability for the delivery of the service.

7. Messages and ratings

7.1. The Platform includes a messaging system so that Families and Professionals can communicate exclusively about contracted or prospective services.

7.2. Messages that include advertising, spam, illegal or offensive content, identity impersonation, the exchange of contact details intended to operate outside the Platform, or any conduct contrary to these Terms, are prohibited.

7.3. After a service is delivered, the parties may rate each other. Ratings must be honest, fair and respectful. Comfity may remove ratings that breach these rules.

8. User obligations

The User undertakes to:

• Use the Platform in accordance with applicable law, good faith and these Terms.
• Not perform actions that may damage, overload or impair the normal functioning of the Platform.
• Not impersonate other users or infringe intellectual or industrial property rights.
• Not use the Platform for fraudulent purposes, unauthorised advertising or any purpose contrary to public order.
• Inform Comfity of any improper use of the Platform of which they become aware.

9. Comfity's liability

Comfity is an intermediation platform. It does not, as a general rule, verify the identity or background of Users — except where expressly stated — and does not guarantee the suitability, quality, legality or safety of the services provided by Professionals. The choice of Professional is the Family's free and exclusive responsibility.

Comfity is not liable for actions, omissions, damages or losses that may arise from the actual delivery of the services contracted through the Platform, nor for agreements reached between Family and Professional outside the Platform.

Comfity will take reasonable measures to maintain the availability and security of the Platform but does not guarantee the complete absence of errors, interruptions or data loss arising from technical causes beyond its control.

10. User deactivation

The User may close their account at any time from within the Platform or by emailing hola@comfityapp.com. Closure does not affect ongoing bookings, which must be completed or cancelled in accordance with the Cancellation Policy.

11. Intellectual property

The contents, trademarks, logos, design, code and other elements of the Platform are owned by Comfity or its licensors. Reproduction, distribution, transformation or any other form of exploitation is prohibited without express written authorisation from Comfity.

12. Modification of the Terms

Comfity may modify these Terms to adapt them to regulatory, technical or operational changes. Users will be notified with reasonable advance notice; in any case, the version in force will always be the one published on the Website.

13. Severability

If any clause of these Terms is declared null and void, the rest of the Terms will remain valid and effective.

14. Governing law and jurisdiction

These Terms are governed by Spanish law. For the resolution of any dispute, the parties expressly submit to the Courts of Bilbao, except where mandatory legal provisions establish a different jurisdiction.